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OXFORD, MASS. — A Massachusetts military veteran said he feels “belittled” after he and his certified service dog were refused a return visit to a diner.
James Glasser said he is an Iraq veteran with post-traumatic stress disorder that is helped by his dog, Jack. Glasser said Monday he’s looking for some understanding from the diner owner after “defending his right to own that restaurant.”
Russel Ireland, owner of Big I’s in Oxford, said he feels it’s an unsanitary situation because when Glasser and Jack came in once before, the dog wasn’t wearing a harness or muzzle and ate from a plate.
Glasser said that when he was turned away, he called police, who explained to Ireland that the dog is allowed inside.
Ireland told New England Cable News he acknowledges he “overreacted” and wishes he had handled it better.