Latest "veteran caregivers" stories
Families have voiced conerns for months about how the Program of Comprehensive Assistance for Family Caregivers is being administered.
His comments came as major changes for the department's caregiver programs loom.
Nearly 20,000 caregivers of injured veterans will have their cases re-examined to see if they still qualify for the benefit.
The policy guideline is designed to highlight party priorities for the next four years.